eComms

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Data/Internet

Cloud phone systems

Your PBX phone system – in the cloud

eComms provide a feature-rich PBX platform ideal for the modern working world. Our cloud phone systems are built for remote teams, keeping your team connected and able to relocate anywhere at any time. Cost-effective, secure and reliable, PBX in the cloud is the top solution for businesses who want to optimise innovative telecommunications technology.

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Explainer

Business phone systems in the cloud – more flexible, less expensive

What is a cloud phone system?

A cloud PBX (Private Branch Exchange) is a phone system that operates through the internet. Your communications are hosted in a data centre, which means you don’t need traditional physical infrastructure like on-premises servers in each office location – all you need is a trusted partner to facilitate and host your communications.

Why move your phone system to the cloud?

Moving your PBX phone system to the cloud means you’ll be able to maintain a smooth connection across all your office locations and devices.

You’ll no longer need to buy expensive hardware, use physical space to house your servers or need technicians to visit if you require any changes. Instead, your phone system is software that lives in our secure, monitored, redundant data centers.

Simple, reliable, feature-rich and cost-effective

  • Scalable for future growth
  • Enhanced reliability
  • Better team collaboration
  • Increased uptime
  • Improved call quality
  • Simple management tool for changes
  • Scalable as you require
  • Real-time insights
  • Advanced phone features
  • Greater security
  • Streamlined business communications

Technical

Complete coverage

We take a full-cycle approach to data and internet services, covering cloud-based firewall, managed routers, 4G failover, primary fibre links and secondary data services.

You get complete coverage from end-to-end, which means a sophisticated technology ecosystem and minimal downtime.

Integrated solutions

We know what’s important to Australian businesses, so we’re always looking for opportunities to improve our phone, voice and internet technology with the latest advances.

You get access to switched-on solutions that allow Microsoft Teams applications to integrate into a range of phone systems we provide.

Reliable connection

Our network is one of the most secure and reliable Next Generation Networks in Australia – and one of the most connected.

You get access to 23 data centres in Australia and 55 worldwide, meaning fewer congestion issues and faster, more reliable data.

Our Network

A network built to outclass the rest

We’re one of the only Australian telecommunications providers operating our own private, globally connected Next Generation Network. Everything we do relies on the excellence of our network, so we are 100% dedicated to security, reliability and unmatched customer support.

Flexible

All types of access available, including DSL, nbn™, fixed wireless and fibre ethernet tails

Connected

Carrier and data diverse access from multiple providers, including Telstra, Optus, AAPT, TPG and Vocus

Secure

Your data travels via our private, secure Next Generation Network, so it is never exposed to the public internet

Monitored

Our network is our business, and we keep a close eye on it 24/7, so our customers aren’t exposed to downtime and dropouts.
Data/Internet PBX, PSTN, SIP, VoIP, ISDN & Inbound solutions...

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Business phone systems nbn™​, ADSL, SHDSL, Fibre Ethernet, Wireless, MPLS & SD-WAN...

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Voice/SIP IaaS, Cloud servers, firewalls, backup & hosting...

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Our Partner

Not just networks

We’re one of Australia’s leading telecommunications partners that can combine phone, data and voice technology.

Flexibility, performance, control

When your phone, voice and data technology is with us, you’ll avoid frustrating downtime and finger-pointing if there’s an issue. When your communications technology is under our management, we have deeper control and access to get to the bottom of your problems faster – keeping your business online and connected.

Your Experience

It’s your call (and internet, and phone system)

You talk, we listen – get custom-designed business communication solutions fit-for-purpose.
Our local customer support teams are ready to go the extra mile to resolve your issue – we don’t rest until you’re back online.
Design and implement your phone system project with our award-winning project management team to keep you on track.
Experienced, skilled and knowledgeable, our technicians, engineers, network architects and project managers will become an extension of your in-house team.

Technical Info

Cloud PBX – the better choice

Our Cloud PBX platform gives you the reliability and functionality of a traditional on-site PBX phone system without the capital investment or ongoing maintenance costs.

Simple bundled monthly rental solutions including access, voice services and handsets

Fully redundant, our Cloud platform has multiple instances across geographically diverse data centres
Easily relocate your business without any interruptions to your voice communications
Delivery via our Next Generation Network (NGN) for the ultimate in call quality and platform reliability

Cloud phone system features

  • Microsoft Teams integration
  • Call routing
  • Toll-free numbers
  • Video conferencing
  • Call forwarding
  • Auto attendant
  • Local numbers
  • Screen sharing
  • Call recording
  • Advanced voicemail
  • VoIP call centre
  • Mobile and desktop app
  • Call analytics
  • Online faxing
  • Popular integrations
  • Team messaging

Why eComms

Your business communications super partner

We’ve been powering Australian businesses with smart, flexible telecommunications technology for over 20 years. From customer-focused experiences and round-the-clock customer support to award-winning end-to-end project management and expert business advice – we’re with our customers all day, every day.

Our core network is – put simply – bulletproof. We stand behind its excellence and reliability and focus relentlessly on resiliency and uptime.
There’s no other telco partner that can match our technology and business know-how combined. We have a wealth of knowledge and experience that’s a step above the rest.
Got big dreams? Let’s get planning. We’ll make sure your phone, data and voice technology are perfect for today and future-proofed for tomorrow.
Meet eComms

Customer Stories

Discover our MPLS networks in action

Don’t just take it from us, hear what our customers have to say about our MPLS Network services.

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“Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.”

“Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.”

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Phone, data and voice tech that’s fit for today – with tomorrow in mind.

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