eComms

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An unbeatable team

We’ve built a remarkable team that is unmatched in experience, knowledge and commitment to customer success. From award-winning project managers to industry-leading tech experts, experienced telecommunications managers and outstanding customer support specialists – our team of 55+ are our bedrock.

We help those that depend on us succeed

We deliver what
we promise

We demand a
higher standard

We make the
complex simple

We are duty-bound
to the best tech

Our team

Brendon Brackin

Managing Director

Mobiliser | Captain |
The straight-shooter
Brendon is a seasoned IT executive, leader and innovator with deep experience in telecommunications. He pursues ‘better’ in every aspect of the eComms business, exceeding customer expectations, creating technology-driven solutions that transform businesses and redefining how industries operate. Surpassing the status quo and setting a new benchmark in telecommunications customer experience in Australia, Brendon leads a remarkable team of people that genuinely add value to Australian businesses.

Andrew Malerba

General Manager – Operations

Conductor | Shepherd |
The jack-of-all-trades
Andrew has 17 years of experience in the telecommunications industry and has developed a well-rounded understanding of how successful businesses operate. Dedicated to uniting all the aspects of the eComms business, he oversees our daily operations including strategic planning, partner relationships, staff management, HR and culture. Andrew is the driving force behind delivering what we promise, ensuring all the cogs of the machine are well-oiled and working in harmony.

Sachin Patel

General Manager – Product and Technology

Accelerator | Master |
The best-in-the-business

A tech visionary, Sachin has over 25 years of experience in telecommunications and
IT and is a highly regarded and magnetic tech expert. He is known as a customer-
focused product specialist with a distinguished track record of catapulting sales,
market share and revenue growth in the dynamic IT&T field. Beyond his deep
knowledge of technology products, Sachin is integral in propelling eComms to reach its position as the telco with Australia’s leading network.

Brendon Brackin

Managing Director

Andrew Malerba

General Manager – Operations

Sachin Patel

General Manager – Product and Technology

Mobiliser | Captain |
The straight-shooter
Conductor | Shepherd |
The jack-of-all-trades
Accelerator | Master |
The best-in-the-business
Brendon is a seasoned IT executive, leader and innovator with deep experience in telecommunications. He pursues ‘better’ in every aspect of the eComms business, exceeding customer expectations, creating technology-driven solutions that transform businesses and redefining how industries operate. Surpassing the status quo and setting a new benchmark in telecommunications customer experience in Australia, Brendon leads a remarkable team of people that genuinely add value to Australian businesses.
Andrew has 17 years of experience in the telecommunications industry and has developed a well-rounded understanding of how successful businesses operate. Dedicated to uniting all the aspects of the eComms business, he oversees our daily operations including strategic planning, partner relationships, staff management, HR and culture. Andrew is the driving force behind delivering what we promise, ensuring all the cogs of the machine are well-oiled and working in harmony.

A tech visionary, Sachin has over 25 years of experience in telecommunications and
IT and is a highly regarded and magnetic tech expert. He is known as a customer-
focused product specialist with a distinguished track record of catapulting sales,
market share and revenue growth in the dynamic IT&T field. Beyond his deep
knowledge of technology products, Sachin is integral in propelling eComms to reach its position as the telco with Australia’s leading network.

Paul Schaap

Chief Technical Officer (CTO)

Thinker | Investigator |
The overseer
Paul is a skilled and experienced Chief Technical Officer with comprehensive experience in telecommunications, finance, and health industries – in Australia and overseas. With over 30 years of involvement in the Information Technology and Telecommunications industries, Paul has gained hands-on action and strategic know-how to understand and create the team required to implement what’s needed to successfully power our tech strategy. Innovative and progressive, Paul brings together products, projects and services with only the best technology.

John Phillips

Chief Financial Officer (CFO)

Pragmatist | Analyst |
The fortune teller
John is an experienced C-suite executive who has worked in the IT, professional services and telecommunications sectors for nearly 40 years. For the last 20 years, John has held highly strategic senior executive roles (CFO) at a number of Information Technology and Telecommunications ASX listed companies such as Oakton, OptiComm and most recently business internet provider Swoop. An innovative business operator, John has worked broadly across a broad range of portfolios, developing skills in governance and risk management, business strategy and transformation, investor relations, IPO and listing. John easily merges technology nous with business smarts and helps the team continuously focus on delivering the best tech results while keeping the balance sheet bursting with health.

Kirsten Craven

Chief Marketing Officer (CMO)

Creator | Transformer |
The supportive powerhouse
Kirsten is an experienced Marketing Executive who has worked for top-tier advertising agencies Clemenger BDDO Proximity and GPY&R. Committed to a customer-first marketing philosophy, Kirsten drives results by combining real customer insights and data analytics with creativity. Kirsten’s experience includes brand and retail marketing communications, cross-channel marketing strategy and operations (across a range of industries) and running her own marketing consultancy – Flock Effect. Kirsten leads the cheer squad encouraging eComms to unique, bold and brave action.

Paul Schaap

Chief Technical Officer (CTO)

John Phillips

Chief Financial Officer (CFO)

Kirsten Craven

Chief Marketing Officer (CMO)

Thinker | Investigator |
The overseer
Pragmatist | Analyst |
The fortune teller
Creator | Transformer |
The supportive powerhouse
Paul is a skilled and experienced Chief Technical Officer with comprehensive experience in telecommunications, finance, and health industries – in Australia and overseas. With over 30 years of involvement in the Information Technology and Telecommunications industries, Paul has gained hands-on action and strategic know-how to understand and create the team required to implement what’s needed to successfully power our tech strategy. Innovative and progressive, Paul brings together products, projects and services with only the best technology.
John is an experienced C-suite executive who has worked in the IT, professional services and telecommunications sectors for nearly 40 years. For the last 20 years, John has held highly strategic senior executive roles (CFO) at a number of Information Technology and Telecommunications ASX listed companies such as Oakton, OptiComm and most recently business internet provider Swoop. An innovative business operator, John has worked broadly across a broad range of portfolios, developing skills in governance and risk management, business strategy and transformation, investor relations, IPO and listing. John easily merges technology nous with business smarts and helps the team continuously focus on delivering the best tech results while keeping the balance sheet bursting with health.
Kirsten is an experienced Marketing Executive who has worked for top-tier advertising agencies Clemenger BDDO Proximity and GPY&R. Committed to a customer-first marketing philosophy, Kirsten drives results by combining real customer insights and data analytics with creativity. Kirsten’s experience includes brand and retail marketing communications, cross-channel marketing strategy and operations (across a range of industries) and running her own marketing consultancy – Flock Effect. Kirsten leads the cheer squad encouraging eComms to unique, bold and brave action.

Mathew Jameson

General Manager - Sales

Influencer | Protector |
The custodian
Mathew is an important founding member of the eComms team. He is a practised General Manager and seasoned sales leader with over 20 years of experience in the telecommunications industry. He has worked across a range of industries managing people and teams to deliver outstanding customer experience and brings deep professional experience and technical savvy to eComms. Mat knows customers and our customers know Mat – which is why when a customer joins us, they never leave, his record for retaining customers is out of this world.

Joseph Au

Manager, Operations

Deliverer | Enhancer |
The translator
Joseph is an experienced Head of Technical Operations with 20 years of experience in the telecommunications and IT sectors. Confidently traversing delivery challenges and readily communicating across boundaries, Joseph is built for interpreting and executing strategy. Working broadly across eComms and with clients, Joseph is key to getting to the heart of matters. His motivation? Excellence.

John Tong

Manager, Project Management Office (PMO)

Mobiliser | Dynamo |
The point man
John is a multi-award-winning certified governance professional. The Project Management Office is integral to setting up our customers for success, and John is responsible for driving the team forward and enabling exceptional enterprise-class services. Listening, collaborating, problem-solving and exceeding expectations in customer experience are John’s day-to-day. His specialism is delivering end-to-end projects – making the complex, seamless.

Mathew Jameson

General Manager - Sales

Joseph Au

Manager, Operations

John Tong

Manager, Project Management Office (PMO)

Influencer | Protector |
The custodian
Deliverer | Enhancer |
The translator
Mobiliser | Dynamo |
The point man
Mathew is an important founding member of the eComms team. He is a practised General Manager and seasoned sales leader with over 20 years of experience in the telecommunications industry. He has worked across a range of industries managing people and teams to deliver outstanding customer experience and brings deep professional experience and technical savvy to eComms. Mat knows customers and our customers know Mat – which is why when a customer joins us, they never leave, his record for retaining customers is out of this world.
Joseph is an experienced Head of Technical Operations with 20 years of experience in the telecommunications and IT sectors. Confidently traversing delivery challenges and readily communicating across boundaries, Joseph is built for interpreting and executing strategy. Working broadly across eComms and with clients, Joseph is key to getting to the heart of matters. His motivation? Excellence.
John is a multi-award-winning certified governance professional. The Project Management Office is integral to setting up our customers for success, and John is responsible for driving the team forward and enabling exceptional enterprise-class services. Listening, collaborating, problem-solving and exceeding expectations in customer experience are John’s day-to-day. His specialism is delivering end-to-end projects – making the complex, seamless.

Join the team

We’ve built an amazing business by investing in our people, technology and process. Delivering outstanding tech is what we do, but we aren’t just another telco or tech company – we know Australian business. We are a 'people first' telco – putting our customers, our customer’s customers and our own people at the heart of everything we do. What are we in it for? To push the bar higher and demand a better telecommunications experience for Australian SMEs.

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