Hotels, pubs and hospitality groups have communications requirements that span front desk, guest experience, back-of-house operations and multi-venue management. eComms combines Mitel voice, SIP trunking and Fortinet network security into a managed solution built for how hospitality actually operates.
A hotel or pub needs more from its communications infrastructure than a phone system. Guests expect reliable Wi-Fi. Front desk staff need a phone system that links to the property management system. Back-of-house, housekeeping and maintenance teams need mobile communications that keep pace with how they actually work. Multi-venue groups need all of this consistent across every property, without a separate vendor relationship at each site.
eComms delivers this as a managed solution combining Mitel MiVoice Business for voice and property system integration, SIP trunking for carrier-grade call handling, and Fortinet network security for guest network segmentation and venue infrastructure protection.
Mitel MiVoice Business integrates with property management systems including Opera and other leading hospitality platforms, so front desk staff see room status, guest preferences and booking information in the same interface as the call. Room-to-room dialling, wake-up call scheduling and voicemail services for in-room phones are managed from the same Mitel environment.
eComms SIP trunking replaces traditional ISDN and analogue trunk lines with carrier-grade SIP, reducing per-call costs and giving hospitality businesses flexible capacity that scales with occupancy. eComms manages SIP alongside the Mitel platform as part of the same account. See SIP trunking for the full capability detail.
Fortinet network security segments guest Wi-Fi from the operational network, including PMS systems, point-of-sale terminals, back-office workstations and the phone system. A guest connecting to the hotel Wi-Fi cannot reach anything beyond the permitted guest network. Fortinet SASE extends consistent security policy across venues and remote operational teams.
MiCollab softphone gives housekeeping supervisors, duty managers and maintenance staff full phone system capability on a mobile device or tablet. Internal calls, voicemail and directory lookup work the same way as a desk phone, without carrying a separate radio or relying on personal mobile numbers.
For hospitality groups managing multiple properties, Mitel MiVoice Business's centralised administration means phone system changes, extension additions and call routing updates across the full portfolio are made from one interface by one team.
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
Mitel MiVoice Business is widely deployed in Australian hotels and hospitality properties. It supports PMS integration, room-to-room dialling, wake-up call scheduling, in-room voicemail, front desk call handling and back-of-house communications on the same platform. It can be deployed on-premises, in a private cloud, on Azure or AWS, or across a multi-venue group using a centralised hosted environment. Contact eComms to discuss the right deployment model for your property or portfolio.
Mitel MiVoice Business integrates with property management systems through standard hospitality integration protocols, allowing front desk staff to see room status, guest profiles and booking information alongside incoming calls. Room assignments, check-in status and wake-up call scheduling can be managed from the PMS. The specific integration path depends on the PMS in use. Contact eComms to confirm compatibility with your current PMS before deployment.
Fortinet network security provides device-level segmentation between guest Wi-Fi and operational infrastructure, placing guest devices on a network that cannot reach PMS systems, point-of-sale terminals, back-office workstations or the phone system. Fortinet SASE extends consistent security policy across multiple properties and remote management teams. See network security solutions for the full capability overview.
Yes. eComms manages Mitel deployments, SIP trunking and Fortinet network security across multi-venue hospitality portfolios as a single managed service. New venues are added to the account without establishing a separate vendor relationship. For portfolios with acquired venues running different legacy phone systems, eComms can progressively transition those systems to the Mitel platform as part of the managed service. One account, one invoice, one team. Contact eComms to discuss your portfolio.
Whether you are evaluating a new phone system for a single hotel, replacing a legacy system at an acquired venue, or looking for a managed communications solution across a multi-venue group, eComms can provide a recommendation based on your specific environment. Free assessment, Melbourne team, national delivery. Start at contact us.
Email our CX team: sales@ecomms.com.au