MiVoice Business scales from small teams to large enterprises, deployed on-premises, private cloud, public cloud or hybrid. eComms designs, deploys and manages it end to end.
Not every business is ready to move its phone system to a public cloud, and not every business that has moved to cloud is certain that was the right call. MiVoice Business is a unified communications platform that supports on-premises, private cloud, public cloud (Azure and AWS), and hybrid deployment on the same codebase.
What that means in practice: if your business starts on-premises and later wants to move workloads to cloud, you change the hosting environment, not the platform. The phones, the configuration, the call handling rules, and the integrations carry across. eComms handles the migration as part of the managed service.
Each deployment model suits a different set of business requirements. The table below covers the key differences:
| Deployment | Best For | Data Control | Notes |
|---|---|---|---|
| On-Premises | Full infrastructure control, data sovereignty requirements, environments where the phone system must run locally. | Complete. Your hardware, your data centre, your control. | Higher upfront cost. Slower to deploy at new sites. eComms manages on-site hardware and configuration. |
| Private Cloud | Enterprise control with modern virtualised infrastructure. Suits businesses already running a virtualisation platform. | Complete. Hosted on your own VMware, Hyper-V, Nutanix or Proxmox environment. | Combines the data control of on-premises with the flexibility of a virtualised environment. |
| Public Cloud (Azure or AWS) | Fast deployment, lower upfront capital cost, businesses expanding to new locations quickly. | Shared cloud environment. Data residency controls available within Azure and AWS regions. | Fastest to deploy. Ongoing subscription cost. eComms manages the Azure or AWS instance. |
| Hybrid | Businesses with mixed environments, such as a head office on-premises and branch offices in cloud, or during a phased migration. | Mixed. On-premises sites retain full control; cloud sites use cloud data controls. | The deployment mix can change over time without replacing the platform. |
MiVoice Business integrates directly with Microsoft Teams and Zoom, so businesses keep the collaboration tools their teams are already using. Staff can make and receive calls through their Teams or Zoom interface using their business phone number, without replacing either platform. For the full detail on the Teams integration, see the Microsoft Teams page at /voice/unified-communications/microsoft-teams/. For teams that want voice, messaging, video, and file sharing in a single interface, MiCollab brings these together as a softphone and collaboration client. MiCollab works on desktop, browser and mobile, so staff have full phone system capability wherever they are.
MiVoice Business includes out-of-the-box integration capability for specific industries where standard business phone systems fall short. Healthcare environments can integrate with nurse call and patient communication systems. Hospitality properties can connect to property management and reservation platforms. Financial services businesses can add compliance call recording. Government and public sector deployments support data sovereignty requirements and emergency services integration. Education environments can run across campus with coordinated communication across buildings and devices.
These are not custom development projects. They are supported integration paths that eComms configures as part of the deployment. Contact the team for a conversation about your industry’s specific requirements.
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
MiVoice Business is Mitel's unified communications platform, combining phone, messaging, video, and contact centre tools in one system. It runs on-premises, in a private cloud, on Microsoft Azure or AWS, or as a hybrid across those environments. It scales from small office environments to large multi-site enterprises on the same platform. eComms, a Mitel Gold Partner in Australia, designs, deploys and manages MiVoice Business for businesses across the country.
Yes. MiVoice Business supports cloud deployment on Microsoft Azure and AWS, alongside private cloud deployment on VMware, Hyper-V, Nutanix or Proxmox, on-premises deployment, and hybrid configurations that combine these. All deployment models run on the same platform, so a business that starts on-premises can move to cloud later without replacing the phone system itself. eComms manages the transition as part of the service.
Yes. MiVoice Business integrates directly with Microsoft Teams and Zoom, so staff can make and receive calls through Teams or Zoom using their business phone number. Neither platform needs to be replaced. For the full detail on Microsoft Teams integration, including direct routing and call handling options, see /voice/unified-communications/microsoft-teams/.
Both licensing models are available. A CapEx licence is a one-time purchase that suits businesses with capital budgets and a preference for owning the software. A monthly subscription is an operating expense that suits businesses that prefer predictable monthly costs without a large upfront investment. eComms provides a tailored comparison of the two models for your team size and deployment type. Contact the team at /contact-us/ for a current comparison.
The right deployment for a business depends on its existing infrastructure, its data sovereignty requirements, its capital versus operating budget preference, and how quickly it needs to be up and running. eComms runs a deployment consultation for businesses evaluating MiVoice Business that covers all four of these areas and comes back with a written recommendation. No cost and no commitment required.
Email our CX team: sales@ecomms.com.au