eComms is an authorised Mitel partner. We design, deploy, and manage Mitel environments for enterprises and growing businesses across Australia, backed by a local Melbourne team.
Mitel is one of the most established UC vendors globally, with MiVoice Business known for deep call control, scalability, and infrastructure resilience.
eComms is an authorised Mitel partner in Australia, with certified engineers in Melbourne who design, deploy, and manage your environment end to end.
We run the ongoing system, including moves and changes, firmware updates, monitoring, and 24/7 support, so you're never left maintaining Mitel alone.
MiVoice Business is the flagship Mitel enterprise PBX. It scales from five users to 65,000 users and can be deployed on-premise, in a hosted data centre, or in a hybrid configuration depending on what suits the business. Call control features cover everything from basic extension management to complex multi-site routing, call recording, hot desking, and integration with third-party applications. For businesses that need a proven enterprise telephony platform with full control over their environment, MiVoice Business is the foundation. See MiVoice Business details: https://www.ecomms.com.au/voice/unified-communications/mitel/mivoice-business/
MiCollab is the unified communications client that extends the MiVoice Business phone system to any device. Staff get the same phone experience on a laptop, smartphone, or tablet as they do at a desk phone, including calling, presence, instant messaging, video calls, and file sharing. For businesses with hybrid or remote teams, MiCollab means a staff member working from home has the full phone system on their laptop. Microsoft Teams integration is available, connecting MiCollab presence and calling to the Teams environment. Explore MiCollab: https://www.ecomms.com.au/voice/unified-communications/mitel/mivoice-business/micollab/
The Mitel 6900 series covers the hardware endpoint range for MiVoice deployments. Models include the 6920, 6930, and 6940, with colour touchscreens, Bluetooth connectivity, programmable keys, and built-in speakerphone. eComms procures, configures, and deploys all Mitel handsets as part of the managed deployment, including pre-configuration before dispatch so handsets are plug-and-play on arrival at each site. See Mitel IP phones: https://www.ecomms.com.au/voice/unified-communications/mitel/mivoice-business/ip-phones/
MiContact Centre is the customer experience and contact centre layer that sits over MiVoice Business. It adds inbound routing, ACD, IVR, omnichannel queuing across voice and digital channels, AI call recording, agent desktop, and management reporting. For any Mitel customer with a customer-facing team handling inbound calls, MiContact Centre is the step up from basic call queuing to a fully featured contact centre. eComms manages MiContact Centre deployments alongside MiVoice Business as a unified managed service. Explore MiContact Centre: https://www.ecomms.com.au/voice/customer-experience/mitel-micontact/
MiVoice Resiliency covers the Mitel capability set that keeps phones operational during a network or server outage. Mitel Neverfail provides automatic failover between primary and secondary servers, geo-redundant deployment options distribute the system across multiple data centres, and survivable remote site configuration keeps branch office phones working even if the connection to the head office system is lost. Healthcare, financial services, emergency services, and any organisation where phone downtime is genuinely unacceptable use MiVoice Resiliency to meet their uptime requirements. Learn about MiVoice resiliency: https://www.ecomms.com.au/voice/unified-communications/mitel/mivoice-business/resiliency/
eComms provides a full managed service layer over any Mitel deployment, covering proactive system monitoring, patch and firmware management, moves and changes, escalation support, and monthly reporting. The buyer does not need internal Mitel expertise. eComms provides it. One call handles any change, whether it is adding a new user, adjusting a call flow, resolving a fault, or planning a system upgrade. See managed voice services: https://www.ecomms.com.au/voice/managed-services/
Thousands of Businesses Across Australia Trust eComms to Keep Them Connected
“Stuart took the time to really understand our requirements. He was very transparent as he opened up the dialogue with specialists in the eComms team. This meant there was a very clear brief at all points of the setup and deployment, leading to smooth adoption and platform migration.”
Franchise Group, Australia
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
Yes. eComms is an authorised Mitel partner in Australia with Mitel-certified engineers on staff. This means we can procure, deploy, and support Mitel products directly, including MiVoice Business, MiContact Centre, MiCollab, and the full range of Mitel hardware. Our Melbourne team manages Mitel environments for businesses across Australia, and our certification status means you have direct access to Mitel support escalation pathways when complex issues arise that need vendor involvement.
Mitel MiVoice Business is an enterprise-grade unified communications platform that runs phone calls, video, messaging, and presence for organisations ranging from small businesses to 65,000-user enterprises. It can be deployed on-premise, in a hosted data centre, or in a hybrid configuration. It is particularly well suited to businesses that need deep feature control, strong resilience, and a platform that does not require a full cloud migration. eComms designs and manages MiVoice Business deployments for Australian businesses across all major industry sectors.
A Mitel installation for a single site of 20 to 50 users typically takes one to two weeks from sign-off to go-live, including hardware delivery, configuration, testing, and number porting if required. Multi-site deployments are scoped per project, with timelines agreed at the start based on the number of sites, their readiness, and the complexity of the call flow design. eComms handles project management including procurement, site coordination, user training, and go-live support.
Yes. eComms takes over management of existing Mitel deployments regularly, whether the previous provider has exited the market, the business wants a better ongoing support arrangement, or the system needs upgrading to a current software version. We start with a system audit to understand the current configuration, software version, any active features in use, and outstanding issues. From there we can take on moves and changes, patching, monitoring, and fault management without requiring a full system replacement unless the hardware is genuinely end-of-life.
If you are evaluating Mitel partners in Australia or looking for a better ongoing support arrangement for a Mitel system already in place, our Melbourne team is the right starting point. The free assessment covers your current setup and gives you a clear picture of what a managed Mitel service with eComms looks like. No obligation, no pressure.
Email our Mitel team: sales@ecomms.com.au
