eComms is a certified 3CX partner. We deploy 3CX as a cloud, hosted, or on-premise phone system for Australian businesses, and manage it on your behalf so you can focus on running your business.
3CX delivers voice, video, messaging, presence, and mobile apps across cloud, hosted, or on-premise infrastructure, without per-user pricing that scales expensively.
eComms is a certified 3CX partner whose engineers design the solution, configure call flows, provision handsets, and set up CRM integrations.
Whether cloud, Australian-hosted, or on your own server, eComms manages the deployment and everything that follows, on an ongoing basis.
3CX cloud is hosted by 3CX on their global infrastructure and delivered as a fully managed platform. There is no on-site hardware to maintain, updates apply automatically, and the pricing is per system rather than per user, which makes it significantly more cost-effective as your headcount grows. Deployment is fast: for a business of 10 to 30 users, a 3CX cloud system can be provisioned and configured in a matter of days. The right choice for businesses that want zero infrastructure overhead and predictable monthly costs.
3CX hosted in a private cloud environment, running on AWS or iLand infrastructure in Australia, managed by eComms. This option gives businesses the cloud delivery model with Australian data residency and the additional control that comes from a dedicated environment. eComms manages the server, the 3CX software, and all updates, while the business benefits from private infrastructure that is not shared with other tenants. Suited to businesses with data sovereignty requirements or compliance frameworks that specify Australian data hosting.
The 3CX web app and mobile apps bring the full phone system experience to any device. Staff make and receive business calls from a browser, desktop app, or iOS and Android mobile app, with presence status, instant messaging, and video calling built in. No desk handset is required unless the business prefers one. For businesses with remote teams or staff who move between locations, the 3CX apps mean the full phone system is available on the device already in their pocket.
For teams that prefer a physical desk phone, eComms supplies and configures Yealink IP phones for 3CX deployments. The Yealink T-series and T4x range provide reliable, well-featured desk handsets with easy 3CX provisioning. eComms handles all handset configuration before dispatch, so phones arrive at site ready to plug in and use. No manual setup required by the end user or the client's IT team.
3CX integrates natively with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, and other major CRM platforms. When a call arrives, the contact record pops automatically on the agent's screen. Calls are logged against the CRM record automatically. Click-to-dial works directly from CRM contact records. For sales teams and service desks, CRM integration removes the manual call logging that wastes time between conversations and ensures every interaction is tracked.
3CX integrates with Microsoft Teams to add full PSTN calling to the Teams environment without replacing it. Staff make and receive calls to any Australian or international number directly from within Teams, using the 3CX platform as the telephony engine. Inbound and outbound calls are managed through 3CX while presence and messaging remain in Teams. For businesses that already use Teams for collaboration and want to add proper phone system capability without switching platforms, this integration delivers both.
Hosted by 3CX on global infrastructure.
Best for: Fast setup, lowest admin overhead
Managed by 3CX / eComms for configuration
3CX on private cloud (AWS or iLand, Australia).
Best for: Data sovereignty, private infrastructure.
Managed by eComms fully managed.
3CX installed on a server at your office.
Best for: Businesses with existing server infrastructure
Managed by eComms or internal IT
Thousands of Businesses Across Australia Trust eComms to Keep Them Connected
“Our previous setup meant every new site was an IT project. Getting phones and internet sorted took weeks and cost money we had not budgeted. Now we call eComms, tell them a site is starting, and it is ready before the concreters are done.”
Property Developer, VIC
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
3CX is a software-based phone system that runs in the cloud, on hosted infrastructure, or on a server at your premises. It is designed for businesses that want a full-featured unified communications platform, including calls, video conferencing, instant messaging, and CRM integration, without the per-user pricing of most traditional cloud UC alternatives. 3CX is used by businesses from 5 to 1,000 users across Australia and is particularly well suited to growing SMBs and mid-market organisations that want flexibility and CRM integration without a long-term lock-in contract.
3CX pricing is based on the number of simultaneous call channels, or SC, rather than per user, which makes it more cost-effective as headcount grows. A typical SMB configuration for 20 to 50 users can be licensed and hosted for significantly less per month than comparable cloud UC alternatives. eComms provides a total cost comparison covering the 3CX licence, hosting, and SIP trunking so you can see the full picture before committing. Contact us for a 3CX pricing assessment tailored to your user count and call volumes.
3CX cloud is hosted by 3CX on their global infrastructure and managed centrally by 3CX. 3CX hosted means the 3CX software runs on a dedicated server in Australia, managed by eComms on either AWS or an Australian data centre. The hosted option is preferred by businesses that want their phone system on Australian soil, need more control over the server environment, or have compliance or data residency requirements that preclude using offshore infrastructure. eComms manages both options and can advise which suits your situation based on your compliance framework and operational preferences.
eComms designs, deploys, and manages 3CX as a full managed service. We do not supply a licence and hand over a configuration manual. Our team configures your call flows, provisions your handsets or sets up your softphone apps, integrates 3CX with your CRM, and manages moves, changes, and support on an ongoing basis. You deal with one team for the phone system, the SIP trunking it runs on, and the internet connection underneath both. For businesses without internal IT to manage a phone system day to day, this is the practical alternative.
Yes. eComms is a certified 3CX partner in Australia with trained engineers who specialise in 3CX deployments. Certified partner status means we have met 3CX's technical and commercial requirements, have completed their certification program, and have access to 3CX's technical escalation pathways for complex issues. When you deploy 3CX with eComms you are working with a team that knows the platform in depth, not a generalist IT provider that has installed it a handful of times.
If you are comparing 3CX partners in Australia or want to see a demonstration of the platform before committing, our Melbourne team can arrange both. The 3CX pricing assessment is free, covers your call volumes and deployment preference, and gives you a full cost picture including SIP trunking. Start there.
Email our team: sales@ecomms.com.au