Give your business a professional inbound presence. eComms provisions 1300, 1800, and phoneword numbers with smart routing built in, so every call reaches the right person wherever they are.
A 1300 or 1800 number gives your business a single national contact point that customers across Australia can reach, wherever your team is.
The number routes calls to the right office, agent, or mobile based on rules you set, as simple or sophisticated as needed.
eComms builds the routing logic, configures it to your requirements, and manages it ongoing, so changes never become an IT project.
The right number type depends on whether you want to share the call cost with the caller, offer a free call experience, or use a memorable word as your number. The table below outlines the key differences.
(e.g. 1300 123 456)
Best for: Businesses wanting a national presence at low cost
Cost is shared between the caller and the business.
(e.g. 1800 123 456)
Best for: Customer service lines where free call experience matters
Business pays all call costs.
(e.g. 1300 ECOMMS)
Best for: Businesses wanting a memorable, brandable number
Same as 1300 or 1800 depending on prefix
eComms manages the routing configuration on an ongoing basis. Routing rule changes, new destination additions, schedule adjustments, and IVR updates are handled by our team on request, typically within the same business day. You do not need carrier portal access or technical knowledge to change how your number behaves.
Call reporting covers inbound volume by time of day, day of week, and destination, as well as missed call tracking and caller wait time. For businesses managing inbound call volumes across multiple locations, the reporting provides the data needed to staff correctly and respond to demand changes. Integration with contact centre and SIP trunking platforms means the number reporting connects to the broader voice environment.
Thousands of Businesses Across Australia Trust eComms to Keep Them Connected
“One feature that has proved very useful is the Scheduled Camp Numbers. We are able to publish a fixed phone number to parents and then simply redirect it to different staff mobiles according to a programmed schedule as needed.”
Education Organisation
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
A 1300 number shares the call cost between the caller and the business. Callers pay a local call rate from a landline, and the business pays the balance. A 1800 number is a free call for the caller, with the business absorbing the full cost of the inbound call. For businesses where the caller experience matters, such as customer service lines and support desks, a 1800 number signals that the business values the customer's time. For general business contact numbers where cost management is a priority, a 1300 is usually the more cost-effective option. eComms can advise which suits your situation based on your call volumes and customer type.
1300 number costs in Australia vary depending on the inbound traffic volume and the routing complexity you need. There is typically a monthly service fee for the number itself plus a per-minute charge for inbound calls. eComms provides a pricing assessment based on your expected call volumes and routing requirements. Because we manage the number alongside your phone system and connectivity, there is no separate invoice from a number-only provider. Everything is included in one managed service with one monthly account to manage.
A phoneword is a 1300 or 1800 number where the digits spell out a word on a standard phone keypad. When a customer dials the word, the letters convert automatically to their corresponding digits and the call connects normally. Phonewords are easier for customers to recall from advertising without writing down a number, which makes them effective for businesses with high brand recognition or consistent advertising spend. eComms can search available phonewords matching your business name, industry, or service type and provision the right one under your account.
Yes. 1300 and 1800 numbers in Australia are portable under ACMA regulations, meaning you can transfer an existing number to eComms without giving it up. eComms manages the porting process, including notifying your current provider, completing the regulatory transfer, and updating the routing configuration before go-live. Your number remains active on the old service until the port is confirmed complete, so there is no gap in service during the transition. Porting typically takes two to four weeks depending on the current provider's processes.
Getting a 1300 or 1800 number set up with smart routing is straightforward when the provider manages the whole process. eComms handles the provisioning, configures the routing, and manages the number on an ongoing basis. If you already have a number you want to port across, we manage that too. Get a quote today or call our team to discuss what the right setup looks like for your business.
Email us: sales@ecomms.com.au