From cloud phone systems and SIP trunking to contact centre and inbound numbers. eComms manages your entire voice environment so every call reaches the right person.
Most Australian businesses manage two or three voice vendors, phone system, SIP lines, sometimes inbound numbers or contact centre software separately.
When a call goes wrong or a feature needs changing, coordinating between those providers costs time that nobody has to spare.
eComms handles phone systems, UC, SIP trunking, contact centre, and inbound numbers under one roof, managed by our Melbourne team.
Unified communications brings phone calls, video conferencing, instant messaging, and voicemail into a single platform accessible on any device. eComms partners with Mitel and 3CX as our two primary phone system platforms, covering everything from a five-person office to a multi-site enterprise.
From inbound call routing and IVR to omnichannel queuing, AI call recording, and workforce management. eComms builds and manages contact centre environments using Mitel MiContact Centre, designed for businesses that take customer experience seriously.
SIP trunking is the direct replacement for legacy ISDN and PSTN lines, which Telstra is progressively retiring across Australia. eComms delivers carrier-agnostic SIP with built-in failover, number porting managed from start to finish, and a Melbourne team handling the migration.
Give your business a single, professional inbound number that routes calls to the right location or agent anywhere in Australia. eComms provisions and manages 1300, 1800, and phoneword numbers with smart routing and time-based scheduling built in.
For businesses already using Microsoft 365, eComms adds full PSTN calling to Microsoft Teams through Direct Routing, so staff can make and receive calls to any number directly from the Teams app without adding a separate phone system.
Proactive management, moves and changes, and 24/7 support for your entire voice environment. eComms handles the day-to-day so your internal IT team does not need to hold Mitel or 3CX expertise in-house.
For businesses with under 50 staff who want a modern, flexible cloud phone system at a predictable monthly cost, 3CX is the most practical option. It runs on any device, integrates natively with most CRM platforms, and does not require on-site server hardware to manage. See 3CX phone system: https://www.ecomms.com.au/voice/unified-communications/3cx/
For businesses with 50 or more staff that need enterprise-grade call control, strong resilience, and deep feature depth, Mitel MiVoice Business is the established choice. It scales to tens of thousands of users and supports complex call routing, contact centre integration, and survivable remote sites. See Mitel phone systems: https://www.ecomms.com.au/voice/unified-communications/mitel/
For businesses already using Microsoft Teams for collaboration, adding PSTN calling through eComms Direct Routing converts Teams into a full business phone system without introducing a separate platform. See Microsoft Teams phone: https://www.ecomms.com.au/voice/unified-communications/microsoft-teams/
Thousands of Businesses Across Australia Trust eComms to Keep Them Connected
“Stuart took the time to really understand our requirements. He was very transparent as he opened up the dialogue with specialists in the eComms team. This meant there was a very clear brief at all points of the setup and deployment, leading to smooth adoption and platform migration.”
Franchise Group, Australia
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
A business phone system is built to handle multiple lines, call routing, hold queues, voicemail, conferencing, and reporting that a residential phone line cannot support. Modern business phone systems run over internet connections using VoIP, which means calls travel as data rather than over dedicated copper lines. For Australian businesses, this opens up options including cloud-hosted systems, SIP trunking into existing hardware, and fully managed platforms that scale from 5 to 5,000 users.
A traditional phone system routes calls over physical telephone lines, typically ISDN or PSTN connections that are being progressively shut down in Australia. VoIP routes voice calls over your internet connection, which is cheaper to run, easier to scale, and more flexible for remote and multi-site businesses. Most business phone systems sold in Australia today are VoIP-based, including cloud platforms like 3CX, on-premise systems like Mitel MiVoice Business, and SIP trunking solutions that connect to your existing PBX hardware.
Yes. eComms services businesses across Australia from our Melbourne base. We deliver, install, and manage phone systems for organisations in Sydney, Brisbane, Perth, Adelaide, and regional locations. For connectivity, we are carrier-agnostic and connected to all Tier 1 providers nationally. For phone system deployments, our engineers travel to site for complex installations and manage moves and changes remotely for smaller offices. Australia-wide reach with a single point of contact is one of the reasons clients consolidate with us.
A cloud phone system for a small team of 10 to 20 users can be provisioned and configured within a few days, including number porting if you are keeping your existing numbers. A mid-sized deployment for 50 to 200 users typically takes two to four weeks from sign-off to go-live, depending on the complexity of call flows, integrations, and site visits required. eComms project-manages the process end to end, including porting, testing, and staff training, so you do not need to coordinate it internally.
Telstra is progressively retiring its copper PSTN and ISDN network across Australia. Businesses still on these services need to migrate to SIP trunking or a cloud-based phone system before their area is switched off. eComms helps businesses audit their current setup, recommend the right replacement, and manage the migration with no disruption to day-to-day operations. In most cases the switch also reduces monthly phone line costs significantly. Contact our team for a free migration assessment.
If you are managing multiple voice vendors, facing an ISDN switch-off deadline, or simply want a phone system that works reliably without an IT project every time something needs changing, our Melbourne team can help. The consultation is free and starts with understanding what you have, not what we want to sell.
Email our team: sales@ecomms.com.au